Terms and Conditions
Article 1 Facility & Exploitation
High Five Health Promotions offers everyone the option to participate in Health and Fitness activities. High Five Health Promotion B.V. (High Five) offers this service.
Article 2 Participants
The following individuals can participate in Health and Fitness activities:
Article 3 Registration
Registration for participation in Health and Fitness activities runs digitally via High Five Connect. Every participant receives a personal account in High Five Connect. In High Five Connect participants have insight into test data, invoices, direct debit authorisations, workout programmes, reservations and the schedule. Participants can register at https://fitnessenthebae.highfive.fit. High Five works conform the GDPR. During the registration a new participant is explicitly asked to approve the processing of personal details. During the registration participants are also ask to agree with the Health Commitment Statement and the regulations.
Article 4 Start of participation
Before the participant commences the workout programme, High Five will first administer an intake and a fitness test. Except for serious physical limitations shared by the participant with a High Five employee in compliance with the Health Commitment Statement participation in Health and Fitness activities can start immediately.
Article 5 Reporting injuries
If a participant is aware of an injury or other wound, he/she must report this to a High Five employee prior to the workout in compliance with the Health Commitment Statement.
Article 6 Liability
Participation in the High Five activities is done entirely at the participant's own risk. High Five can in no way be held liable for damage of a material, personal or other nature, for losses or theft, unless this is the result of malfunctioning equipment as a result of improper supervision of the maintenance of the equipment or improper supervision of safety in the space.
Article 7 Reporting defects and malfunctions
If a participant notices that equipment is not functioning properly, he/she will report this to the High Five employee immediately.
Article 8 Hygiene
The use of a towel while working out is required. Every participant must clean and/or put away the equipment and materials after use. Every participant must wear clean, tidy workout clothes and must wear indoor shoes. We recommend the use of bath slippers in the wet areas. We strongly ask that all rooms be left clean and tidy and that no personal belongings be left behind after opening hours. High Five shall have the right to remove items that are left behind from the rooms and lockers.
Article 9 Food and drinks
It is prohibited to eat in the workout areas. Chewing gum is prohibited during workouts. Drinking in the workout area is only permitted from your own sports bottle.
Article 10 Opening hours
During opening hours all participants can make unlimited use of the Health and Fitness facilities. Current opening hours and the activities are listed in the overview of bookable classes on the personal page in High Five Connect. During holiday periods an alternative schedule can be implemented. Participants can register for participation in group lessons and other activities via High Five Connect. When they are unable to attend, we ask that participants cancel the reservation no later than one hour prior to the lesson to enable other participants to take part in the group class or activity.
Article 11 Schedule changes
High Five can make schedule changes.
Article 12 Payment of personal contribution
Fees for Health and Fitness activities must be paid by means of direct debit/PIN payment. If payment is made by direct debit, a direct debit mandate must also be signed prior to participation. Recurring payments for Health and Fitness Activities (e.g. membership costs) shall be paid in advance. An increase in membership costs will be announced at least 2 weeks in advance. When an adjustment in membership costs takes place members have the right to cancel their membership within 4 weeks after notification. Cancellation of the membership is not applicable when the price adjustment is based on the [CBS]-price index for consumers or professional services, nor when the adjustments in memberships costs is the direct result of changes in legislation.
Article 13 Termination
Cancellations of memberships with a duration of one year or shorter can be done at the end of the subscription duration subject to a notice period of 1 full calender month. If a subscription is not canceled in time, the subscription will continue for an indefinite period after the agreed period. A participant can cancel a subscription for an indefinite period at any time, subject to a notice period of 1 calender month. Cancellations must be sent in writing by e-mail to email@example.com. Each participant is asked to provide a reason for cancellation. Received e-mails are confirmed and processed by High Five. Participants may cancel a subscription mid-term the subscription duration if:
-the participant (preferably) demonstrably in writing receives a different work / residential address and it is no longer possible for the participant to use the Health and Fitness activities.
-it is impossible for the participant to use the Health and Fitness activities during the remainder of the subscription period as a result of an injury or illness that is demonstrable at the time of cancellation.
Subscriptions can also be temporarily suspended in the event of an injury or pregnancy.
Article 14 Complaints and/or suggestions for improvements
High Five has a complaints procedure, if a participant has complaints and/or suggestions for improvement, these can be reported directly to the High Five employees who will ensure that the complaint is handled and registered. Complaints and suggestions can also be passed on via the website: https://www.highfive.fit/en/suggestion-or-complaint.
Article 15 Photo and videos
Taking photos and making video recordings are not permitted without written permission from the communication department of High Five and Locatiemanager.
Article 16 Rules
Each participant is deemed to have taken notice of the content of these regulations. The current regulations can be viewed at any time via the personal page fitnessthebase.virtuagym.com/webshop/terms-and-conditions. High Five reserve the right to adjust the house rules.
Article 17 Unforeseen circumstances
In cases not provided for in these rules, a decision shall be taken by High Five.